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HOME > POLICIES > Enhancing Real World Impact of Customized Welfare > Constructing A Welfare Delivery System Based on Neighborhoods

Constructing A Welfare Delivery System Based on Neighorhoods (Eup, Myeon, Dong)b

1. Welfare Hubs in Every Eup, Myeon, and Dong

  • Achievements To Date and Limitations
    • Continued efforts to implement proactive services that seek out users and strengthen private-public cooperation through various plans including Welfare Delivery System Restructuring (Sep 10, ‘13, Social Security Committee) to expand the welfare functions of Community Service Centers, Plan to increase and manage public employees in charge of social welfare*(Oct ’14, Social Security Committee), etc.
    • However, the continued increase in welfare related workload has exposed the limitations of customized welfare services.

      * 158 central government welfare projects and 5300 local government welfare projects executed by eup, myeon, and dong offices (so-called “funnel effect”)

      • - This led to problems that need to be urgently addressed such as the constant existence of blind spots in the welfare system, lowered effects of welfare policies felt by the public, and inefficient use of welfare resources.
  • Achievements from Demonstration of Welfare Hubs in Every Eup, Myeon, and Dong Project
    • (Demonstration) Implementation of demonstrative project “Welfare Hubs in Every Eup, Myeon, and Dong”to present a model for localized on site welfare service delivery (‘14.7 ∼ ‘15.12)
      • - Additional private professionals (3) and welfare officer (1) placed in 15 eup/myeon/dongs to implement strengthened welfare model including proactive service that seeks out users, provides management of cases, etc.

        * Three or more professionals hired among integrated case managers, visiting nurses, career counselors, and psychological health social workers

      • - Detailed implementation model for ‘15 derived from results of service integration and visiting consultations, etc.*
  • Transforming Eup/Myeon/Dong Offices from Public Assistance Execution Institutions to Convergent Service Institutions (‘16. 700 offices →’18. all offices)
    • Restructuring Eup/Myeon/Dong offices into institutions in charge of “customized integrated services”that provide a wide range of services to address complex needs
    • Utilizing 6,000 additional welfare professionals (‘14 ∼ ’17) and rotating private contract employees to install teams in charge of customized welfarein every eup/myeon/dong office that will conduct visiting consultations and case management

      * Name change for eup/myeon/dong offices with customized welfare teams→ (tentative) Resident『Welfare』Center

    • Raising professionalism in the welfare system by implementing experienced welfare professional targets for eup/myeon/dong headsand professional office system for case management,delegating of overall management duties to cities/provinces,and strengthening of the functions of Hope Welfare Support Teams to evaluate and adjust policy implementation in eup/myeon/dongs

      * Continued management of difficult cases (involving mental disease, legal issues), resource management, adjustment by cities and districts.

    • Joint TF between related ministries including Ministry of Welfare and Ministry of the Interiorfor nationwide expansion to all eup/myeon/dongs by ‘18 (Jan ’16∼)

2. Providing Integrated Services Focused on Eup/Myeon/Dongs

  • Enhancing Effectiveness of Welfare by Turning Eup/Myeon/Dongs Into Welfare Hubs
    • Turning Eup/Myeon/Dong offices into hubsthat connect interpersonal local community networks, private welfare institutions, resource networks and welfare recipients. Citizens only have to visit Eup/Myeon/Dong centers to receive one-stop seamless integrated services
    • Expansion of visiting consultations, raising effectiveness of welfare policies felt by the public throughintegrated welfare support, connection to and utilization of private sector resources, etc.
  • Expansion of Employment Welfare* Centers to Strengthen Connections Between Employment and Welfare
    • Enhancing employment support for individuals in poverty with the capability to work
      • - Enhanced participation in employment support programs even for recipients who did not qualify before (Jun ’16)

        * Customized employment support programs being developed through collaboration between Ministry of Welfare and Ministry of Labor to help people who do not qualify (Compulsory participation in monthly consultations and education programs, etc.)

      • - Residents visiting the Community Service Center to apply for welfare services should be connected to Employment Welfare*Centers after a judgement of need for employment support

        * Computer network connections between Community Service Centers and Employment Welfare* Centers completed as of Dec ’15

    • Seeking to Convert All Employment Centers into Employment Welfare+Centers
      • - Goal to expand Employment Welfare*Centers from 40 to 70 nationwide in ‘16, and 100 nationwide in ’17
      • - Establishment of model for Larger Area Employment Welfare+Centers(1H ‘16), prioritized conversion of employment centers in large cities(30 in ’16)

        * ① Participated in ‘Welfare officer in charge for self-governing district’ and ‘Metropolitan Employment Centers’②Expansion of institutionsparticipating in Employment Welfare+ Centers including Employment Hope Centers for Middle Aged Workers, Employment Support Centers for the Disabled

      • - Providing information on public/private sector jobs and welfare (social security information system) for one-stop services in employment welfarefrom application to service provision (2H ‘16)

        * Types of information connections between employment and welfare: (‘15) 34 types→(’16) 66 types→(‘17) 76 types

Last Update : 2016.4.19

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