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Press Release

MERS Hotline Expands Services

  • Date : 2015-06-23
  • Hit : 3558

MERS Hotline 109 Expands Services to
19 Languages
□ MOHW announced that it will increase the number of languages on
its MERS hotline (109) to 19 in order to provide quick and accurate
MERS-related information to non-Korean speakers residing in Korea
or elsewhere.
○ The MERS hotline 109 already began an English language service
on June 12. Starting from June 15, 17:00 P.M., it will provide
interpreting services in 19 languages* through MOJ’s Immigration
Contact Center 1345.
* Vietnamese, Thai, Mongolian, Indonesian, French, Bengali, Urdu, Russian,
Nepali, Khmer, Burmese, German, Spanish, Tagalog, Arabic, Tamil, English,
Mandarin and Japanese.
○ Direct Mandarin and Japanese services will be added to the MERS
hotline on June 18, 9:00 A.M. as it is expected that there will be a
relatively high demand for both languages.

□ MOHW provides MERS-related information in English in its “Press
Release” section at the government’s new official website for the
outbreak, www.mers.go.kr.
【How to use the MERS(109) hotline multi-language services】
◇ English, Chinese, Japanese
○ Call 109 and wait until you hear this message: “For English, 中國語,
日本語press 1, for other languages please disconnect and call 1345.”
If you press 1, you will be instructed as follows: “for english press 1,
for 中國語press 2, for 日本語press 3.” Follow this instruction, and
you will be connected to an agent who speaks the language of your
choice.
◇ Other languages
○ Call 109 and wait until you hear this message: “For English, 中國語,
日本語press 1, for other languages please disconnect and call 1345.”
Follow this instruction, and you will be provided with a three-way
interpreting service in the language of your choice. An agent at the
Immigration Contact Center 1345 will interpret between the caller and
a MERS hotline agent.
(Notice) This information was translated in collaboration with the Korean
Culture and Information Service (KCIS)

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